Policies

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on the CustomizedGirl.com website. On some pages, you can order products, make requests, and register to receive materials.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift cards by which you can personalize a product you order for another person. Information you provide to us to create a gift card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

When you create an account on our website, you have the option to opt in to receive emails for discounts and updates on our new products and services. Information you submit on our website will not be used for this purpose unless you select the opt in option on the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by signing into your account, selecting ‘My Account’ and changing the desired information. We use this procedure to better safeguard your information.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1-800-361-8811 or send us an email at CustomizedGirl@eRetailing.com.

 Personalized T-Shirts Production

All orders are hand produced at our state of the art facility by our well trained team in beautiful Columbus Ohio. Please note that delivery times are in business days, and that for orders placed after 4PM EST, the delivery time is based on the next business day. We will do our best to get your order to you as soon as possible and if you select one of our expedited options we will have your order delivered in the time specified. Please let us know if there is anything else we can do for you - if it can be done we will do it.

If there is anything else we should know about you or your order please let us know by typing it into the special instructions box on the check out page. Additional locations on personalized t-shirts and clothing is only $10 per location.

If you need your order quickly, one of our expedited delivery options may be the way to go. We will ensure that your order is produced and shipped to arrive in the time specified. Please note that delivery times are in business days, and that for orders placed after 4PM EST, the delivery time is based on the next business day. We are not responsible for delays by our carriers but we will do our best to resolve any issues that may arise. During high volume holiday seasons delivery times may vary. If you need something sent overnight for a special occasion, call our friendly customer service department at 1-800-361-8811.

 Payment

We accept major credit and debit cards (Visa, MasterCard, Discover and American Express) as well as money orders and Paid by Cash www.paidbycash.com. We do not ship C.O.D. To pay for your order with a money order: 1) Select and design your customized item(s) online. 2) Print out your order with your design specifications. 3) Mail your order along with a money order in the exact total amount including shipping to: CustomizedGirl 1590 W. Mound St. Columbus, OH 43223. Don't forget the shipping cost.

At Customized Girl, we believe in delivering your order to you as quickly as possible and at a reasonable price. Shipping is FREE for all standard U.S. orders over $50 and just $5.95 for smaller orders. To ensure that your order will reach you as quickly as possible, we will select the best carrier for your delivery. If you are unable to receive deliveries from a carrier company, please let us know in the Special Instructions & Comments box on the order page. We will email you a tracking number once your order has shipped.

 International Orders

Shipping charges on International orders are just $15.95 and are not eligible for free shipping. Economy international orders will be shipped via FedEx and should be expected to arrive in approximately 10 business days. In addition, two expediting shipping options are available: Standard 8 business days $24.95 and Priority 5 business days $39.95. You will be responsible for all duties and taxes that your country may charge.

 To Place an Order

Orders can be placed online 24 hours a day 7 days a week or by phone during normal business hours. There is a chance during times of high call volume all lines may be busy, please leave us a message or call back in a few minutes.

 Coupons and Promotions

Any offer is not valid in combination with any other promotion or coupon. All offers may not be used for the purchase of any items already on sale.

 Change to Order

We encourage you to double check your order before placing it, but understand that you may want to make a change after the fact. If you desire to make a change, you must notify us within 24 hours by either email or phone. After 24 hours we can not guarantee your order can be changed.

 Order Cancellations

Order cancellations must be done within 24 hours after placing an order. There will be a 25% restocking fee based on the price of the order (shipping is excluded).

To ensure your order is processed as quickly as possible, your card will be charged the day you place your order. We will get your order started the following business day. If your order is canceled for any reason, be assured that we will initiate your refund within 24 hours. Please be aware your bank may take 5-10 business days to process the refund and credit your account.

 How to Create an Account

When you place an order an account will automatically be created for you. Use your email address and password from the checkout page to log in and check your order status, save designs and uploads as well as comment on other designs in the gallery. If you would like to create an account without placing an order, simply click on the signin/signup link beside our logo. Enter your email address and a password, your account will be created.

 Licensed, Trademarked, or Patented Designs

In ordering custom printed merchandise, you the customer, in consideration and recognition of the valuable services provided you by Customized Girl, represent that all materials used in making the product will not cause the violation of any law, rule, judicial decision, regulation, franchise or similar agreements, informal or formal, oral or written relating to trademarks, ordinance, or copyrights service marks etc. A customer also represents that by commissioning the seller to produce the item, they have the full authority to purchase and to grant the rights to the seller to fabricate, manufacture, and to sell any design or product that is created. The customer agrees to indemnify and hold the seller harmless from and against any fees, fines, penalties, losses, damages or assessments including attorney fees that are incurred by the seller to produce and sell any design or product that is created. We reserve the right to refuse production of any design we deem questionable or distasteful.

 Intellectual Property Rights

The CustomizedGirl design gallery is an internet based service provided to our customers and visitors for the purpose of creating and sharing designs. We are committed to the proper use of third party intellectual property and we prohibit our users from unauthorized use of Patent/Copyright, Trademarks and Trade Dress.

If you believe one of our users has infringed on your intellectual property, please send an email to our customer service department (customizedgirl@eretailing.com) with the following information:

• A signed testimonial by the legal owner of alleged infringed intellectual property recognizing and confirming the ownership rights to intellectual property and that the use of said intellectual property is not authorized by its rightful owner.
• An exact rendition of all alleged infringed intellectual property.
• The specific location URL within CustomizedGirl where the claimed infringing content is located.
• Your name, address, company affiliation, title, phone number and email address.

Within 1 week we will research and take appropriate actions to remove any infringing intellectual property from our site. You will be notified within the week of any and all actions take by CustomizedGirl regarding the dispute.

 Back orders & Discontinued Item

We try very hard to keep ample supplies of our products on hand, however every so often we find ourselves out of stock. We will make every effort to contact you if the product you ordered is temporarily out of stock or discontinued. In either case you can substitute another item of equal or lesser value or receive a full refund.

We stand behind our products and the custom decoration that goes into each and every item. If we make a mistake with your order, we will replace your items immediately. Please review your design and the product size chart prior to ordering as each order is made individually to your specifications and cannot be resold. For this reason we cannot exchange or refund orders based on size discrepancy or errors made while creating your design. If we have made a mistake with your order please contact one of our customer service representative at CustomizedGirl@eRetailing.com or call 1-800-361-8811 within 30 days of receiving your order.

CustomizedGirl is not responsible for any problems with orders that have been opened or left unattended after they are delivered. Please contact the carrier for delivery problems.