All orders are hand produced at our state of the art facility by our well trained team in beautiful Columbus Ohio. Please note that delivery times are in business days, and that for orders placed after 4PM EST, the delivery time is based on the next business day. We will do our best to get your order to you as soon as possible and if you select one of our expedited options we will have your order delivered in the time specified. Please let us know if there is anything else we can do for you - if it can be done we will do it.

If there is anything else we should know about you or your order please let us know by typing it into the special instructions box on the check out page. Additional locations on personalized t-shirts and clothing is only $10 per location.

If you need your order quickly, one of our expedited delivery options may be the way to go. We will ensure that your order is produced and shipped to arrive in the time specified. Please note that delivery times are in business days, and that for orders placed after 4PM EST, the delivery time is based on the next business day. We are not responsible for delays by our carriers but we will do our best to resolve any issues that may arise. During high volume holiday seasons delivery times may vary. If you need something sent overnight for a special occasion, call our friendly customer service department at 1-800-361-8811.

We accept major credit and debit cards (Visa, MasterCard, Discover and American Express) as well as money orders and Paid by Cash www.paidbycash.com. We do not ship C.O.D. To pay for your order with a money order: 1) Select and design your customized item(s) online. 2) Print out your order with your design specifications. 3) Mail your order along with a money order in the exact total amount including shipping to: CustomizedGirl 2200 Wilson Rd Columbus, OH 43228. Don't forget the shipping cost.

At Customized Girl, we believe in delivering your order to you as quickly as possible and at a reasonable price. Shipping is FREE for all standard U.S. orders over $50 and just $5.95 for smaller orders. Order value is calculated after all applicable discounts have been applied. We will email you a tracking number once your order has shipped. For orders shipping to APO, DPO, and FPO Addresses we cannot provide arrival estimates. Orders will usually arrive within 21 business days; however, we cannot guarantee delivery time to these addresses.

Shipping charges on International orders are just $15.95 and are not eligible for free shipping. Economy international orders will be shipped via FedEx and should be expected to arrive in approximately 10 business days. In addition, two expediting shipping options are available: Standard 8 business days $24.95 and Priority 5 business days $39.95. You will be responsible for all duties and taxes that your country may charge.

Orders can be placed online 24 hours a day 7 days a week or by phone during normal business hours. There is a chance during times of high call volume all lines may be busy, please leave us a message or call back in a few minutes.

Any offer is not valid in combination with any other promotion or coupon. All offers may not be used for the purchase of any items already on sale.

We encourage you to double check your order before placing it, but understand that you may want to make a change after the fact. If you desire to make a change, you must notify us within 12 hours by either email or phone. After 12 hours we can not guarantee your order can be changed as it has begun the customization process.

Order cancellations must be done within 12 hours after placing an order. There will be a 25% restocking fee based on the price of the order (shipping is excluded).

To ensure your order is processed as quickly as possible, your card will be charged the day you place your order. We will get your order started the following business day. If your order is canceled for any reason, be assured that we will initiate your refund within 24 hours. Please be aware your bank may take 5-10 business days to process the refund and credit your account.

We try very hard to keep ample supplies of our products on hand, however every so often we find ourselves out of stock. We will make every effort to contact you if the product you ordered is temporarily out of stock or discontinued. In either case you can substitute another item of equal or lesser value or receive a full refund.

We stand behind our products and the custom decoration that goes into each and every item. If we make a mistake with your order, we will replace your items immediately. Please review your design and the product size chart prior to ordering as each order is made individually to your specifications and cannot be resold. For this reason we cannot exchange or refund orders based on size discrepancy or errors made while creating your design. If we have made a mistake with your order please contact one of our customer service representative at CustomizedGirl@eRetailing.com or call 1-800-361-8811 within 30 days of receiving your order.

CustomizedGirl is not responsible for any problems with orders that have been opened or left unattended after they are delivered. Please contact the carrier for delivery problems.