It’s no surprise that the ongoing global pandemic has put a strain on our global supply chain. Across all industries, we have seen businesses struggle to stay afloat with the increasing amount of labor shortages, lack of shipping containers, delays in shipping routes, and historic weather occurrences, which can all attribute to major price increases, unavailability of certain products, and delivery delays for ordered products.
Because we care for our customers and believe in maintaining full transparency, we want to provide a little insight into what this means at Customized Girl and how it affects you.
In an effort to combat elevated shipping costs, increased cost of materials, and other supply chain issues, price increases have been implemented on select items on Customized Girl, which became effective as of September 22, 2021. While the idea of price increases might seem unpleasant, we want to assure you of how exactly these changes will benefit our customers. For instance, higher prices mean better quality products. A price adjustment helps to keep up with the demand for the products that you love. We are also focused on providing you with increased product options, hiring more production associates to help with getting your orders out in time, and a better customer experience all around.
While shopping on our site, you may notice that only certain sizes are available for certain products. Because of the global shipping backlog, it is increasingly difficult to get inventory on our shelves in a timely manner. We are doing everything in our power to keep all sizes available for all of our products, but the ongoing labor shortage and shipping delays make this a challenge. If you don’t see a size or color in a certain style that you want, we encourage you to check back daily as we are constantly updating our available inventory as we are updated on its availability.
We’d also like to address order tracking. With the holiday season coming up, carriers are becoming increasingly busy which can lead to delayed updates for tracking numbers. There is no need to worry, just be aware that there are various causes for a delay in your tracking information updating, including increased holiday purchasing, worsening weather conditions, and carrier delays across all carrier companies. If you have any concerns about your tracking information, our Customer Experience team is here to help answer any and all of your questions.
As with most businesses right now, shipping delays are the most common concern for customers. We’d love to guarantee that your order will be delivered to you by the estimated time of delivery, but unfortunately, it is oftentimes out of our control. All major carriers are experiencing shipping delays which in turn, could delay your package from getting from our facility to your home. With that said, we strongly recommend planning ahead, ordering early, and allowing for extra lead time for your orders to be shipped to you.
If there’s one thing we hope you will take away from this post, it’s to order your holiday gifts early and expect delays! We will always do everything in our power to provide our customers the products and experience they deserve in a timely manner. Our website is built to keep you updated on what is in stock and how long it should take for your package to arrive. We will always update you with any new arrivals on the site, as well as any other important updates that may affect your purchase or delivery. If you haven’t already, we encourage you to follow us on social media and sign up via email and text to receive exclusive offers, early access, and more.
We sincerely want to thank you for your patience and understanding as we navigate through these unprecedented logistical challenges. It’s because of you all that we are able to continue doing what we love and provide you with the best in custom apparel and accessories. Thank you!