7 Common Customer Questions

At Customized Girl, our dedicated Customer Service team is committed to giving the highest level of service to every person that comes across our site. We receive hundreds of calls, texts, and emails daily varying from order updates to design help. Below you’ll find answers to questions we get asked the most.

1. How long does it take before I get my order?

It depends on what shipping method you choose at checkout. The dates are also shown if placed that day by the shipping cut-off time which is 3:30 PM ET then it moves to the next business day. You can also view our shipping schedule chart: https://www.customizedgirl.com/info/shipping.

2. Is the delivery date guaranteed?

Currently, all delivery dates are estimated. Shippers and vendors are experiencing delays in moving packages because of the challenges brought about by the pandemic. eCommerce businesses are impacted, which in turn, may affect the estimated delivery dates indicated at Checkout.

3. How can I apply for the Customized Girl Annual Scholarship?

First off, what is the Customized Girl Annual Scholarship? It’s a chance to win $500 and is awarded to two winners every year. To apply, simply fill out this short form including your original and unique “statement of the world.” Then, caption one of your Instagram posts with your statement, tag us @CustomizedGirl, and include #CGScholarship. That’s it! The scholarship runs until December 31 every year and the winners are announced at the beginning of the following year. To learn more and apply, click here.

4. What is a storefront and how can I create one?

At Customized Girl, you have the ability to launch your own storefront! A storefront is a simple way to sell your own unique designs. It’s completely free and simple. It’s perfect for anyone who is looking to build a business, want to spread the word, wanting to offer personalization, or raise funds for their non-profit. Simply make an account, create a storefront, create original designs, and earn money! Learn more about storefronts here.

5. How can I share my designs?

If you want to share your own designs, just click the “SAVE THIS DESIGN” button in the design center. (you will need to be signed in to your account first). Once your design is saved, this will allow you to share it with friends or on social media. You can use the share button in the design center or simply copy the URL and share away! We are unable to print copyrighted or protected images.

6. Can we combine promo codes?

We can only apply one promo or discount at a time per order. Our system will use the greater discount and it will be shown on the cart page. For example: If the customer received 5% off with a group discount, but would like to apply a 25% off promo code, the system will allow that. OR we can provide the difference of 20% in a refund. To receive promo codes, we recommend signing up for our email newsletter at the very bottom of any page because we do send out great coupon codes for discounts! You can also sign up to receive SMS text messages straight to your phone!

7. Where can I find details on sizing?

If you don’t know what size to choose when ordering apparel, you can look at the size chart to provide you with measurements. Additionally, in the size chart you will see a graphic that displays if the product runs big, small or is true to size. The size chart is located to the right of the price just above the “ADD TO CART” button in our design center. You can also find that information under the “PRODUCT INFO” tab.

To view more FAQ’s, click here. Of course, our Customer Service team is always here to help answer any additional questions you may have. Please feel free to contact us via email at customizedgirl@eretailing.com or give us a call at 614-639-6327.

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A Sincere Thank You To All Of Our Customers

As 2020 comes to a close, we want to take a moment to reflect on our sincere appreciation of your support through what may have been the most trying year in our history. Customized Girl is a small business in the truest sense of the word. We produce every single order that comes through our site in our small production facility in Columbus, Ohio with a dedicated team that truly cares about providing you with a quality product.

By ordering with us this year, you have enabled a small company to continue to persevere in the face of unprecedented obstacles, and we couldn’t be more grateful for your business. We know that your custom apparel and accessories are more than just products to buy, they are tokens of your moments and experiences and as such, they hold that much more sentimental value. For us, the same is true with your patronage.

As we look forward to better times in 2021, we can’t stress enough how thankful we are for your continued support. From our Customized Girl family to yours, thank you.

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Custom Shirts For Small Business

When it comes to designing custom apparel for your small business, there’s no shortage of companies that can make that happen. How does any on-demand printing company stand out? At Customized Girl we understand small business because we are one. Despite our size, we guarantee all the functionality and ease of use you would expect from a large corporation, with the personal attention and commitment to quality only a small business can provide.

As a small business owner, you’re busy handling every aspect of your company. Chances are you run the register, manage the books, and innovate all on your own. In a small business, your time is precious. We understand that. That’s why Customized Girl offers a huge selection of templates for you to start your designs with. Save time designing your apparel by customizing our pre-made designs.

Maybe you want to start a design from scratch anyway, or you already have a design you want to use and just upload your logo to a shirt and go. Our design center is arguably the easiest design center on any custom shirt site. With just a few clicks you can upload your company logo or shirt design, add it to your shopping cart, and check out. Starting from scratch is also a breeze. Start with any blank apparel on our site, then add whatever text or art you want. Our huge library of free clipart is sure to have just what you need for your design.

When it comes to small business finances, one word stands out more than anything else, affordability. Customized Girl offers some of the most competitive pricing across all on-demand print sites. As soon as you add 6 or more items to your order our group pricing automatically kicks in. The best part is the more you buy the higher your discount becomes, up to 72% off!

With Customized Girl, you really are getting the best that an on-demand custom apparel printing company can offer. Individualized attention on every order that comes through our system, all-inclusive pricing, no minimums, full-color vibrant printing, and a huge selection of affordable styles.

So what are you waiting for small business owner? We know your time and money are important, save both when you customize your apparel at CustomizedGirl.com

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NNEMAP Food Pantry & Customized Girl

Customized Girl is teaming up with the Columbus, Ohio based NNEMAP Food Pantry to help provide additional meals to families in need in the Columbus, Ohio area.

In unprecedented times you’re forced to stop and reflect. What really matters? What is actually important in our lives? For us the answer was simple. Those we love and those in our community.

We decided we wanted to do something to help those groups. It was an easy decision to make. We knew we had a connection to a local food bank, the NNEMAP Food Pantry, and we knew that we could print inspiring shirts with local appeal.

We put two and two together and came up with a special storefront on our site called the ‘Buy A Shirt, Buy A Meal‘ storefront. We made some special unique designs you can only get on this storefront and decided that all the profit that comes from these sales will go directly to the NNEMAP food pantry to help keep their shelves stocked.

In difficult times, unity becomes more important than making a sale and we wanted to feel that unity with our community. We hope you feel the same and will buy one of our fun and inspiring designs. You’re not just supporting us, a small local business in Columbus, Ohio, you’re also supporting community resources that keep people fed.

Thank you for your support! We are all in this together.

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Custom Uniforms for Your Business! CG Fan Spotlight, Lumsden Florist

Looking for a fun way to get creative with your everyday uniforms? Design your own!  This week’s CG Fan Spotlight showcases the designs of Lumsden Florist in Canada.  Below is what Rachel had to say!

“At Lumsden Florist etc. these shirts are our fun and versatile employee “uniforms”.  We wear them everywhere – at local outdoor markets, the local pub, horseback riding and of course, in our store!  People ask me about them all the time and I send them to customizedgirl.com to make their own personalized attire.”

Rachel designed these Junior Fit Basic Tees and this Guys Fleece Track Jacket. But wait! Customized Girl doesn’t just stop at uniforms! Check out our custom mousepads and coffee mugs that are perfect for sporting your business’s logo!

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Custom Bags! CG Fan Spotlight, Equilibrium

Hi CG Fans! This week we wanted to give a special shout out to Miriam who customized tees and canvas tote bags for her consulting firm in Pennsylvania.  Below is Miriam’s story!

“Equilibrium Design and Consulting is located in West Chester, PA. I offer my services as a Lifestyle Expert and I strive to aid and inspire my clients in making a well organized and peaceful home of their house. I help them find clarity in the clutter and along the way discover some inner inspiration. I love what I do and I especially love the joy my work brings to my clients’ lives. It is extremely gratifying to be able to help people create a place of comfort and a haven we all so desperately need at days end; whether it’s through the organizing and decluttering of a closet, selecting paint colors or accessorizing a room. Kitchen reorganization and family menu plans are a specialty. I love what I do!”

Here is Miriam’s design, and feel free to check out her website!

Miriam customized our Color Canvas Tote and our Junior Fit Sheer Longer Crew Neck Tee. Lookin’ good Equilibrium! Customized Girl loves to make one of a kind t-shirts, tanks and hoodies, but we don’t stop there! Check out these bags you gotta snag!

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Spread Your Message With Custom Tees, CG Fan Spotlight: Humble Sol

Hi CG Fans! Today we wanted to give a special shout out to one of our great customers, Divine. Divine customized a t-shirt line geared towards the empowerment of women. Below is information from her website that better explains her mission.

“Divine Essence is an outlet for artistic expression. A company that was created over time beginning with poetry performances at local café and clubs, poetry workshops and poetry under the stars events that are created to gather up the community for an evening of poetry, music, GREAT company and plenty of opportunity to network.

Divine Essence mission is to inspire, motivate and encourage the individual to express the BEST part of themselves.”

This was the goal when designing the t-shirts. Here is what Divine had to say about the line she created:

“Humble Sol is a T-SHIRT line created to invigorate ALL WOMEN. Divine does this by displaying pieces of her poetry and positive affirmations on the front of the shirts to REMIND ALL women that she is SOMETHING BEAUTIFUL. The name HUMBLE SOL was actually given to her by her oldest son ELLOHEIM. After sharing with him a brief description of what the t-shirt line was about and who it was created to inspire, while driving in the car one day he said “What about HUMBLE SOL”?. Humble Sol is more than a T-shirt, it’s a statement and Divine is determined to make a difference in the minds and hearts of our women. The WOMAN is her child’s FIRST teacher, after all.

Divine travels within the U.S. performing her spoken word poetry for different organizations and events. Divine was inspired by the MANY women and men she has met along the way. She too has a story to tell and hopes that her T-SHIRTs and poetry exalt other women to tell their story too. Divine’s poetry CDs, books and t-shirts can be purchased at www.divineforlife.org

If you have an idea that is worth sharing, designing custom apparel is a great way to reach others. Customized Girl has an array of products that are perfect for promoting your latest idea!

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Customized Business T-shirts!

Want to make a last impression on your customers? Customizing t-shirts and apparel for your business is a great way to stand out, and can turn an ordinary event into one they will remember forever.

This is exactly the approach taken by Los Angeles based photographer Jen Parker.  Jen and her staff designed t-shirts for a children’s expo they were participating in. The expo took place in Santa Clarita California, where Jen offered to take free pictures of the children there. The pictures were later posted online where viewers could vote on what child had the  best smile.  Assistant Rachel says “Because we lacked signage, we turned to Customized Girl for some quick t-shirts to help spread the word.”

Jen’s shirt read “Smile for the camera,” while assistants Angie and Rachel both wore     t-shirts that said “Smile for a brownie.” The idea was that the children would have their picture taken in exchange for a brownie.  The shirts were used to give unity to their team, and helped the participants easily identify them.

It looks like the even turned out to be a huge success! You can even check out the winners!

Jen and her team chose to customize Junior Fit Tees, but here at Customized Girl, we have tons of options!  You can even upload your own art! Check us out and start customizing apparel for your business’s next event!

OH! And don’t forget to take a peak at Jen’s beautiful site!


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Customize Shirts For Your Business. CG Fan Spotlight: TruSynergy

Customizing shirts for your business or event is a great way to get noticed.  This week’s CG Fan Spotlight, focuses on a business that did just that.  TruSynergy, an event planning company, used Customized Girl to customize one of a kind tees. Here is their story!

TruSynergy is an event planning company that focuses on health and wellness. Their events can either take place in the home or in a corporate setting.  Featured services can include massage therapy, facials, empowerment workshops and fitness sessions – depending on the request of the client.

Their custom shirts were used at their launch event last September in Baltimore, MD.  The event was held at the Eubie Blake National Jazz Institute and Cultural Center. It was a “ladies only” event where their guests enjoyed seated massages, facials, a workshop, catered lunch and a jewelry vendor.

This is a great way to make an affordable, lasting impression on your customers. Our art gallery has a variety of designs, or you can even upload your own art! So visit Customized Girl and design your custom shirts today!

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