At Customized Girl, our dedicated Customer Service team is committed to giving the highest level of service to every person that comes across our site. We receive hundreds of calls, texts, and emails daily varying from order updates to design help. Below you’ll find answers to questions we get asked the most.
1. How long does it take before I get my order?
It depends on what shipping method you choose at checkout. The dates are also shown if placed that day by the shipping cut-off time which is 3:30 PM ET then it moves to the next business day. You can also view our shipping schedule chart: https://www.customizedgirl.com/info/shipping.
2. Is the delivery date guaranteed?
Currently, all delivery dates are estimated. Shippers and vendors are experiencing delays in moving packages because of the challenges brought about by the pandemic. eCommerce businesses are impacted, which in turn, may affect the estimated delivery dates indicated at Checkout.
3. How can I apply for the Customized Girl Annual Scholarship?
First off, what is the Customized Girl Annual Scholarship? It’s a chance to win $500 and is awarded to two winners every year. To apply, simply fill out this short form including your original and unique “statement of the world.” Then, caption one of your Instagram posts with your statement, tag us @CustomizedGirl, and include #CGScholarship. That’s it! The scholarship runs until December 31 every year and the winners are announced at the beginning of the following year. To learn more and apply, click here.
4. What is a storefront and how can I create one?
At Customized Girl, you have the ability to launch your own storefront! A storefront is a simple way to sell your own unique designs. It’s completely free and simple. It’s perfect for anyone who is looking to build a business, want to spread the word, wanting to offer personalization, or raise funds for their non-profit. Simply make an account, create a storefront, create original designs, and earn money! Learn more about storefronts here.
5. How can I share my designs?
If you want to share your own designs, just click the “SAVE THIS DESIGN” button in the design center. (you will need to be signed in to your account first). Once your design is saved, this will allow you to share it with friends or on social media. You can use the share button in the design center or simply copy the URL and share away! We are unable to print copyrighted or protected images.
6. Can we combine promo codes?
We can only apply one promo or discount at a time per order. Our system will use the greater discount and it will be shown on the cart page. For example: If the customer received 5% off with a group discount, but would like to apply a 25% off promo code, the system will allow that. OR we can provide the difference of 20% in a refund. To receive promo codes, we recommend signing up for our email newsletter at the very bottom of any page because we do send out great coupon codes for discounts! You can also sign up to receive SMS text messages straight to your phone!
7. Where can I find details on sizing?
If you don’t know what size to choose when ordering apparel, you can look at the size chart to provide you with measurements. Additionally, in the size chart you will see a graphic that displays if the product runs big, small or is true to size. The size chart is located to the right of the price just above the “ADD TO CART” button in our design center. You can also find that information under the “PRODUCT INFO” tab.
To view more FAQ’s, click here. Of course, our Customer Service team is always here to help answer any additional questions you may have. Please feel free to contact us via email at firstname.lastname@example.org or give us a call at 614-639-6327.